At OpenEar, we respect your privacy and treat your personal data with care. Our mission is to provide a safe and supportive platform where people can talk freely, knowing their information is secure. This Privacy Policy explains how we collect, use, and protect your data when you use our app.

OpenEar is a mobile application owned and operated by Ripple Services, headquartered at:

22/10, 12th Floor, Mani Casadona, Newtown AA2F, Kolkata, West Bengal, India, Pin 700161

For any questions regarding this Privacy Policy, you may contact us at support@openearapp.com.

When you use OpenEar, we may collect the following types of information:

• Basic registration details: such as name, age, and email (only what is necessary to create an account).
• Optional profile inputs: any additional details you choose to share.
• Conversations: The things you share with Listeners are private. We do not monitor or disclose them, except in rare legal or safety circumstances (explained below).
• Usage data: Device information, app activity logs, and crash reports to help us improve performance.
• Payment information: Transaction details if you make in-app purchases. Sensitive financial data (card numbers, UPI PINs, CVVs) are never stored by us.

We use the information you provide only to:

• Deliver and improve OpenEar services.
• Help connect you with trusted Listeners.
• Provide a personalized, safe, and smooth user experience.
• Communicate updates, new features, or promotional offers (always with an opt-out option).
• Meet legal and regulatory requirements, if applicable.

• Conversations between Users and Listeners remain private.
• OpenEar does not sell or share your conversations with third parties.
• Listeners are bound by confidentiality commitments.
• We may intervene only if we reasonably believe there is an imminent risk of harm to you or others, or if required by law.

We do not sell, rent, or trade your personal data. Your data may only be shared in the following situations:

• With consent – if you voluntarily allow sharing.
• With service providers – limited to partners who help us run technical operations (e.g., payment gateways), under strict data protection obligations.
• For legal reasons – if required by law, court order, or government authority.
• For safety reasons – if we believe someone is at immediate risk of serious harm.

OpenEar is not a medical service. We strongly advise against sharing medical records, financial details, or any other sensitive personal data within the app. If you choose to share such information voluntarily, you do so at your own discretion.

When you purchase services in the app:

• Payments are processed securely via trusted third-party providers.
• We only receive limited payment confirmation details.
• Sensitive payment data (debit/credit card numbers, PINs, UPI credentials) is never stored on our servers.

We use encryption, secure servers, and access controls to keep your data safe. However, no online platform can guarantee absolute security. We encourage you to use the app responsibly and avoid oversharing private details.

OpenEar is not an emergency service. If you are facing a medical or life-threatening emergency, please contact local authorities (police, ambulance, fire services) immediately.

As a User, you have the right to:

• Access the data you have shared with us.
• Request correction or deletion of your data.
• Opt out of promotional communication.
• Delete your OpenEar account at any time.

This Privacy Policy is governed by Indian law. Any disputes will fall under the jurisdiction of the courts of Kolkata, West Bengal, India.

Disputes may first be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, with proceedings conducted in English.

We may update this Privacy Policy from time to time. If changes are significant, we will notify you via the app or email.

If you have questions, concerns, or requests about this Privacy Policy, please reach out to us:

support@openearapp.com
22/10, 12th Floor, Mani Casadona, Newtown AA2F, Kolkata, West Bengal, India, Pin 700161